Frequently Asked Questions
General
What is GulfWare?
GulfWare is an online store offering a wide range of high-quality products, including home essentials, beauty & personal care, smart gadgets, kids’ toys, and more delivered directly to your doorstep.
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You can pay online or choose Cash on Delivery (COD) at checkout (available across the UAE).
Do you offer customer support?
Yes! Our customer support team is available 7 days a week via email, WhatsApp, and social media to help with any inquiries.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 2 to 7 business days depending on your location in the UAE.
Do you offer international shipping?
Currently, we only deliver within the United Arab Emirates.
How will I know my order is confirmed?
After completing your checkout, you’ll receive an order confirmation email with your purchase details.
Payment
What payment methods do you accept?
We currently only accept Cash on Delivery (COD) for all orders within the UAE.
Is there an extra charge for COD?
No, we do not charge any additional fees for Cash on Delivery.
Can I pay in installments?
No, we do not offer installment payments at this time.
Returns & Refunds
What is your return policy?
If you receive a faulty, damaged, or incorrect product, you may request a replacement or refund within 7 days of delivery.
Do you accept returns for change of mind?
No, we do not accept returns for change of mind — only for damaged, faulty, or incorrect items.
How do I request a return or refund?
Simply contact our support team via email or WhatsApp with your order details and a photo/video of the product issue. We’ll guide you through the process.